The caller hears back
The caller stops working down a list of other companies and starts waiting for you.
MISSED-CALL RECOVERY FOR PLUMBING, HVAC AND OTHER CALL-DRIVEN TRADES
Every missed call is a job that went to someone else.
When nobody picks up, the caller dials the next name on the list. VoxRecept texts them back within seconds, asks what the job is, and sends it to you. You call back knowing what you’re walking into, before it’s on someone else’s board.
No robot answers your phone. A short call, no slide deck — and if it won’t help your business, we’ll say so.
WHAT HAPPENS WHEN NOBODY PICKS UP
A missed call, minute by minute
It’s a Tuesday morning and the crew is already out. A homeowner calls about a kitchen sink that won’t drain. Nobody picks up. Here is everything that happens next, in the order it happens.
Hartley Plumbing — Tuesday
- Missed call
Missed call
(512) 555-0148 · 8:42 AM
Text-back sent
Text-back sent automatically
- Hartley PlumbingHi, this is Hartley Plumbing — sorry we missed you, we're on a job right now. What can we help with?
- CallerKitchen sink is backing up, water under the cabinet. Can someone come out today?
- Hartley PlumbingThat sounds urgent. Is the water shut off at the valve under the sink?
- CallerYes, shut it off. 2214 Willow Creek Dr.
- Hartley PlumbingThanks Marcus. Anything we need to know before we come out — gate code, dog in the yard?
- CallerSide gate's open. Dog's friendly.
- New lead
New lead — Marcus H.
(512) 555-0148 · 2214 Willow Creek Dr
- Job
- Kitchen sink backing up, water under the cabinet
- Urgency
- Today — water shut off at the valve
- Access
- Side gate open, friendly dog
- Source
- Missed call, 8:42 AM
- Hartley PlumbingMarcus, this is Dave at Hartley Plumbing. I can be there between 11:30 and 1 — does that work?
- CallerPerfect, thanks.
- Appointment set
Appointment set
Tuesday, 11:30 AM – 1:30 PM · 2214 Willow Creek Dr
Confirmation text sent to Marcus. Reminder goes out one hour before.
Names, numbers and times are made up. This is how the system runs, not a live customer account — your version is written around your trade, your questions and your service area.
WHAT CHANGES
What changes for you
You know what the job is
The address, the problem and how urgent it is are in your hand before you call back.
Nothing waits on memory
The text goes out on every missed call, including the ones at nine on a Sunday night.
The job stays yours
The person who was about to dial the next name on the list is still on your list.
HOW IT WORKS
Four steps, then it runs
01
We look at your phones
A short call about how calls reach you now, who answers them, and what happens when nobody does.
02
We write it in your words
The text-back, the questions it asks and who gets notified are built around your trade, your service area and your hours.
03
We test it on your number
We run real calls and texts through it before it goes live, so the first one that matters isn't the test.
04
We watch it and adjust it
We read what came in, fix wording that isn't working, and change the rules when your season changes.
See it work on a call like yours
Bring a real missed call from last week and we'll show you exactly what the system would have done with it.
No obligation. If it won’t help your business, we’ll say so.